Privacy and Cookie Policy

Privacy Statement

Rat-Bikes respects your privacy. When you use one of our websites you disclose your Personal Information
with us. We use your Personal Information only for improving our website. By using our website, you agree to the collection and use of information
in accordance with this privacy policy.

What we collect

1. Name
2. Contact information including email address
3. Demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers.

Rat Bikes uses the information that you have provided us in the following ways:

1. Processing your order and performing our services;
2. Internal record keeping
3. Information about current developments (only if indicated by you)
4. Improvement and security of our website.
5. Registering visitor data from our website and compiling usage statistics.
6. To improve our products and services.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Name

 Cookie Description


Links you and your shopping cart


Stores category information on the page so that it can be loaded faster


The items you have in the 'products to compare' list


The currency that you prefer to make payments with.


Encrypted version of your customer ID at our store.


An indicator that shows us that you are logged in to our store.


An encrypted version of the customer group in which you are classified so that we can give you the correct product price.


Saves the ID of the customer group


A flag that indicates whether to save the page in cache


Your session ID on the server


Allows guests to view and edit their orders.


The last category you visited on our website


The last product you viewed on our website


Indicates when you receive a new message via the website


Indicates whether the cache memory is accessible


A link to your shopping cart and last viewed products


The ID of surveys completed on our website. 


Information about which survey you have already entered on our website


Items you have recently compared on our website


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


Recently viewed products 


Encrypted list of products on the wish list


Number of items on wish list