Phone +31 10 737 12 19

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Terms Rat Bikes

Article 1: Identity of the entrepreneur
Article 2: Definitions
Article 3: Scope
Article 4: Offers / agreements
Article 5: Prices and payments
Article 6: Delivery
Article 7: Retention
Article 8: Intellectual and industrial property
Article 9: Complaints, liability and recall
Article 10: Exclusions right of withdrawal
Article 11: Orders / communication
Article 12: Miscellaneous
Article 13: Applicable law and competent court
Article 14: Quotations / Changes
Article 15: Force Majeure
Article 16: Guarantee of third party products supplied by the trader
Article 17: Guarantees on own brand products bicycles Rat Bikes

Article 1 - Identity of the entrepreneur
Statutory name: Rat Bikes
Dovenetelstraat 25D
3053JD Rotterdam
Netherlands
010-7371219
VAT identification NL1347.90.674.B02
Commercial Register: 24441122

Article 2 - Definitions
In these conditions apply:
1. Entrepreneur: the natural or legal person as defined in Article 1
2. You / Consumer: the natural person not acting in the exercise of profession or business
and enters into a distance contract with the entrepreneur. If you order business than is the definition: the company's legal entity on whose behalf you / consumer enters into a contract with the entrepreneur as defined in Article 1.
3. Technology for distance communication: means that can be used for closing
of a contract, without the consumer and entrepreneur physical proximity,
such as (but not limited to) by fax, telephone and internet;
4. Distance contract: a contract under which, from the
seller or service provider (operator) organized selling system or
remote services of goods and / or services until the conclusion of the
agreement exclusive use of one or more means
distance communication;
5. Right of withdrawal: the ability for consumers to see within the waiting period
of the distance contract;
6. Grace period: The period during which the consumer can use his
right of withdrawal;
7. Day: calendar day;
8. Transaction Duration: a distance contract concerning a number of products and / or
services, the supply and / or purchase over a longer period divided
is;
9. Durable medium: any means that the consumer or business that enables
information provided to him / her personally is directed to store in a way that future
consultation and unaltered reproduction of the stored information possible.

Article 3. Applicability
3.1 All offers, orders and agreements of the entrepreneur to the exclusion of any other general conditions these Terms and Conditions (the Conditions) apply.
3.2 By placing an order with the entrepreneur, you agree to these Terms.
3.3 can only be waived in writing of these Terms. In that case, all other provisions of these Terms and Conditions apply.
3.4 All rights and claims stipulated in these conditions and any further agreements for the entrepreneur and also apply to any of the entrepreneur intermediaries and other third parties.

Article 4. Offers / offer / agreements
4.1 All offers of the entrepreneur are not binding. The entrepreneur has the right to change prices, especially when under (legal) regulations.
4.2 An agreement will only be established if the operator has accepted your order. The entrepreneur has to refuse or to attach special conditions to the delivery the right orders without giving reasons. If your order is not accepted, you will receive notice within ten days (10).
4.3 Once the agreement has been concluded, you have a notice period of up to fourteen (14) days, unless the product is delivered faster. You may at that time without giving any reason to cancel the sale without the operator charges a fee. Products ordered or built to specific customer requirements are excluded from cancellation as soon as a payment is made on such a product is the sale irreversible.
4.4 If the order within thirty (30) days after the date the order can be executed, you will receive from the trader an email. You can then cancel the order or decide to leave the order. If you advance the entrepreneur of a longer delivery time are informed this article lapse.
4.5 The offer includes a description of the products and / or services as specified by the manufacturer. The description is sufficient to make possible an assessment of the offer by the consumer. If the entrepreneur uses images then these challenges have never derive rights by the consumer. Images are acquired by the entrepreneur of his supplier and obvious mistakes or errors in the offer binding on the entrepreneur.
4.6 Each offer contains such information that is clear to the consumer what rights and obligations are involved in accepting the offer. This concerns in particular:
• the price including taxes;
o any costs of delivery;
o the method of payment, delivery and performance of the contract;

Article 5. Prices and payments
5.1 The mentioned prices for the offered products and services are in euros, including VAT and excluding handling and shipping, taxes or other charges unless otherwise stated or agreed in writing.
5.2 You may pay by using one of the payment methods offered during the ordering process. Further (payment / ordering) conditions to your order.
5.3 If you exceed the payment, you are from the day that payment should have been in default and you will owe default interest of 2% per month or part of a month on the outstanding amount from that day. If your payment is made after a demand by the entrepreneur you are a sum of € 39, - for administration and if the employer outsources its claim for collection, you also pay the collection costs. These collection costs will be at least of the outstanding amount of fifteen percent (15%), but the employer reserves the right to claim the actual extrajudicial collection costs.
5.4 If you do not pay on time, in full, the entrepreneur has the right to the agreement and any associated coherent suspend agreements, or dissolve.
5.5 If the prices of the offered products and services increase in the period between the time you order and the execution of the order by the entrepreneur, you have the right to cancel the order or dissolve the agreement within ten (10) days after notice of the increase by the entrepreneur.
5.6 If by mistake the wrong price listed on a product or service then holds the entrepreneur visibility to cancel or refuse the right the agreement without further notice.

Article 6. Delivery
6.1 The delivery times are indicative listed on the website. The consumer receives the order expeditiously. Until the moment of delivery, you have the right to terminate the contract without charge. Exceeding the delivery time does not entitle you to compensation.
6.2 Delivery takes place at the time the items are offered at the delivery address.
6.3 If the operator for whatever reason, the product can not deliver more than notify the employer in writing to you. Allows the purchase and delivery contract shall be automatically terminated. The consumer has no right to supply a replacement or compensation in any form whatsoever.

Article 7. Retention
7.1 The ownership of products is transferred only when you have paid the amount owed. The risk in respect of the products already at the time of delivery to you.

Article 8. Intellectual and industrial property
8.1 All intellectual and industrial property rights on products supplied by the trader, you must fully and unconditionally respect.
8.2 The operator does not guarantee that the items delivered do not infringe on any (unwritten) intellectual and / or industrial property rights of third parties.

Article 9. Complaints, liability and recall
9.1 Check the delivered items immediately upon receipt. Any defects must be reported within one (1) business day after discovery in writing and motivated to the entrepreneur. If you want to complain then the delivered product must not in any way use more of this lack. If you do not complaint to declare that the goods are in good condition and you indemnify the operator from all possible damages and consequential damages if a product defect occurs.
9.2 If it is demonstrated that a product does not comply with the agreement, the employer may choose to replace the item returned and a new one or refund the invoice price minus the previously paid shipping. Refund will be made within 30 days after the damage received return of the product.
9.3 If you have an item for whatever reason do not want to have, you have the right to return the product within fourteen (14) days after delivery to the entrepreneur and to terminate the agreement. The exact procedure can be found on our website under the 'customer service' menu or in writing requested from us.
9.4 When returning an online purchase in the trader has the possibility to terminate the agreement without giving any reason within fourteen (14) calendar days. This period commences on the date of receipt of the product by or on behalf of you, the customer. In a disputed delivery date is the date that enter our logistics service date to be maintained.
9.5 The consumer has the right to return the product within fourteen (14) calendar days after delivery. Within this period, however, the consumer must return the product to be treated with the utmost care and may damage the ankle are extracted without the package to visually assess whether to keep it. Use is not permitted. However, if damage is then this, in accordance with Dutch legislation on product or packaging, at your expense.
9.6 The customer is returning goods fully liable for the proper order delivered, and all costs of the product on the return address of the entrepreneur.
9.7 If you use your right of withdrawal, will not exceed the cost
returning to your account. Any charged administration and / or shipping charges are nonrefundable.
9.10 If you've made a payment, we will refund this amount as soon as possible but no later than 14 days after the receipt of the product. Failure to meet this deadline, the consumer is not entitled to compensation.
9.11 If you return part of your order bringing the total order amount falls below the limit of free shipping or other price limit for postage than the corresponding postage are still charged by the employer and deducted from the appropriate amount to be refunded.

Article 10 Exclusions right of withdrawal
10.1 If, in exceptional cases, not a right of withdrawal has the entrepreneur will clearly communicate to you the conclusion of the contract.
10.2. If we have accomplished your order according to particular specifications of you has the right of withdrawal is always excluded.
10.3 The right of withdrawal shall be excluded for our business customers. You are a business customer, if you enter your company name when ordering your products or services and / or if we need to put the bill on your company name.
10.4 The right of withdrawal is always excluded for audio and video recordings and computer software that the consumer has broken the seal

Article 11. Orders / communication
11.1 The contractor is not liable for misunderstandings, damages, delays or transmission of orders and messages resulting from use of the Internet or other communication between you and the operator or between the operator and third parties.

Article 12. Miscellaneous
12.1 The customer can not derive any rights from the fact that the entrepreneur these conditions possibly smoothly.
12.2 If one or more provisions of these Terms or any other agreement with the entrepreneur is in conflict with any applicable law, void the provision and will be replaced by a by the entrepreneur to establish new, similar provision.
12.3 The contractor may in the execution of your order (s) use of third parties.
12.4 Notwithstanding other The entrepreneur rights, has the entrepreneur in cases of force majeure the right to suspend the execution of your order or to dissolve the agreement without judicial intervention by notifying in writing to the consumer without a form of damage loss theorem need to take place.

Article 13. Governing Law and Jurisdiction
13.1 These Conditions and all rights, obligations, offers, orders and agreements to which these Conditions apply, only Dutch law.
13.2 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.
13.3 We expressly disclaim all your potential purchasing off, these are not applicable to orders placed with us.

Article 14. Quotations / Changes
14.1 Quotations of the entrepreneur are valid for the period specified in the tender. If such a term is missing then applies an offer for ten days after the offer date.
14.2 For non-Consumer reserves the trader the right to change specifications of Products for repeat orders.

Article 15. Force Majeure
15.1 If a failure to perform a contractual obligation resulting from force majeure on the part of either party, the other party may terminate the contract. The party invoking force majeure, in which case, under Article 6:78 BW only liable for damage to the other if and insofar as it enjoys an advantage in connection with its failure which it would not have been properly executed, up to the amount of this benefit.

Article 16 Guarantee of third party products supplied by the trader
16.1 The entrepreneur gives solely by the manufacturer's warranty.
16.2 Warranty is based on 'carry-in'.
16.3 The operator does not accept any claims resulting from accidents, bad or insufficient product maintenance and lack of care to determine this in the opinion of the entrepreneur.
16.4 Worn parts are excluded from the warranty, as well as complaints that are caused by improper maintenance or use of detergents.
16.5 The entrepreneur just takes warranty claims processed products which are purchased from the entrepreneur.
16.6 The operator explicitly excludes consequential damage, in any way caused, out of warranty.
16.7 A warranty claim granted by the entrepreneur does not mean that the employer acknowledged responsibility for the defect or consequential damages.
16.8 The warranty does not cover costs arising from the repair or replacement
16.9 A guarantee granted rights do not automatically mean that the entrepreneur recognized the responsibility

Article 17. Guarantees on bicycles own brand bikes Rat Bikes
This product is in addition to Article 16 and applies only to bicycles and frames taken from us under the brand name Rat Bikes.
17.1 Rat Bikes provides warranty on every frame, solid front fork and Rat Bikes components against manufacturing defects for the following period starting from the date of purchase. This warranty applies to the first owner and is not transferable.
frame
New Suspension Forks
carbon frame
Components
Sprung parts 2 years
2 years
1 year
2 years*
1 year

*) Where that must be demonstrated that maintenance has taken place after the first year.
All components other than manufactured under the brand name Rat Bikes are covered by the warranty of the manufacturer.
17.2 This warranty only covers replacement of a defective. In the event that Rat bikes proceeds to the replacement of the defective frame / component, this will be replaced by the same or better product. A new frame / component may differ from the original.
17.3 In any warranty claim, you must present your receipt. Go to a (possible) warranty claim always to your dealer where you bought it there, it will contact Rat Bikes record. Rat Bikes acts only warranties directly with you if you have directly purchased from our bike.
17.4 The operator closes with focus out of warranty: damages and consequential damages caused by; accidents, falls, abuse, vandalism, modifications not authorized by the operator, use of non-original parts, improper or inadequate maintenance and improperly following instructions used in the user manual. All damages arising from use in competition, stunt riding, jumping, carrying cargo, commercial, or activities which in assessing Rat Bikes equivalent for those workers.

All rights reserved.

rat Bikes
Dovenetelstraat 25D
3053JD Rotterdam
The Netherlands